Cloud & service outages
Page 13
Fri, March 13
Resolved: Heroku Feature Disruption
The issue is now resolved.
Thu, March 12
Degraded performance of Bitbucket cloud
Mar 12 , 12:33 UTC Resolved - We have successfully mitigated the incident, and the affected service is now fully operational. Our teams have verified that normal functionality has been restored and the service is performing as expected. Mar 12 , 12:05 UTC Update - Our engineers continue to work actively to identify the root cause. Meanwhile, the affected service is now stable and the error rate has decreased. We will share more details within the next hour, or sooner if more information becomes available. Mar 12 , 10:52 UTC Update - Our engineers are actively working to resolve the Bitbucket…
Tue, March 10
Automation events delayed for some customers in the APAC region
Mar 10 , 00:59 UTC Resolved - On 9 March UTC, Automation users in the APAC region may have experienced performance degradation within Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, Confluence. The issue has now been resolved, and the service is operating normally for all affected customers. Mar 10 , 00:51 UTC Monitoring - The performance degradation of automations has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability. Mar 10 , 00:15 UTC Identified - Our team has no…
Sun, March 8
Variant Properties Disruption
Mar 7 , 18:08 UTC Resolved - From 5:50PM 3/6 UTC to 1:15AM 3/7 UTC, there was a bug that would cause library publishes to be incorrect. Files pulling in those updates would experience errors related to conflicting properties in variants. The issue with library publishes has been resolved. If you continue to see this error, please re-publish the affected components (by making a small change) and re-update the consuming files to apply the fix. Mar 7 , 02:32 UTC Monitoring - We have identified an issue causing errors about conflicting properties in variants. A fix has been implemented and remain…
Fri, March 6
Disrupted Bitbucket availability
Mar 6 , 05:11 UTC Resolved - On 06 March 2026 UTC, Bitbucket experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers. Mar 6 , 05:00 UTC Update - Our team has now put mitigations in place across the majority of Bitbucket services and all are now actively recovering except for Pipelines, which is still being actively investigated. We are continuing to monitor these services and we will provide further update within 1 hour or when services have fully recovered. Mar 6 , 04:04 UTC U…
Degraded performance for package publish
Mar 5 , 17:35 UTC Resolved - This incident has been resolved. Mar 5 , 13:01 UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar 5 , 11:41 UTC Investigating - We are currently investigating this issue.
Fri, February 27
Python Infrastructure Outage
Feb 26 , 23:26 UTC Resolved - The incident has been resolved. Feb 26 , 20:40 UTC Update - The root cause has been identified as an erroneous scaling operation that affected some application workloads. All services have been restored and are coming back online. We are monitoring to confirm full recovery. Feb 26 , 20:04 UTC Investigating - We are currently investigating this issue
Thu, February 26
Degraded performance with package installation
Feb 25 , 20:03 UTC Resolved - This incident has been resolved. Feb 25 , 19:28 UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb 25 , 19:24 UTC Identified - The issue has been identified and a fix is being implemented. Feb 25 , 18:43 UTC Investigating - We are currently investigating this issue.
Tue, February 24
Resolved: Heroku Retroactive Feature Degradation
Customers using Heroku in the Common Runtime may have experienced intermittent dyno disruptions earlier today between 17:50 UTC and 20:24 UTC. The issue has been resolved after we disabled a related service and rolled back a recent change. We’re validating the update in lower environments and will continue monitoring for stability.
Fri, February 20
Degraded performance of Cloud Products when selecting users or teams
Feb 20 , 12:26 UTC Resolved - This issue has been resolved and all services are functional. Feb 20 , 12:26 UTC Update - We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours or sooner based on significant progress. Feb 20 , 07:13 UTC Update - We understand that customers using Customer Service Manageme…
API Traffic experiencing intermittent failures
Feb 19 , 23:59 UTC Resolved - This incident has been resolved. Feb 19 , 22:56 UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb 19 , 22:46 UTC Investigating - We are currently investigating this issue.
Disrupted availability of Confluence Cloud in several regions
Feb 19 , 17:47 UTC Resolved - On February 19 2026, affected Confluence Cloud users may have experienced some service disruption in AP South, APSE, APSE2, East, and Central regions. The issue has now been resolved, and the service is operating normally for all affected customers. Feb 19 , 15:44 UTC Monitoring - We have received and investigated reports of a partial service disruption affecting Confluence Cloud for some customers in AP South, APSE, APSE2, East, and Central. The issue has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor…
Wed, February 18
Groups are not clickable from Groups Page in Atlassian Administration
Feb 18 , 11:30 UTC Resolved - We have implemented the fix and the group page in the Admin Hub is now functioning as expected. Feb 18 , 11:28 UTC Monitoring - We have identified the root cause, and fix has been rolled out to mitigate the problem. We are monitoring the progress. Feb 18 , 10:57 UTC Investigating - Org Admins are unable to click on any group from Groups page in Atlassian administration (admin.atlassian.com). Admins are unable to adding/removing users and app access from the groups while accessing from admin.atlassian.com. We are currently investigating the problem. Next update wi…
npm publishing impacted
Feb 17 , 22:28 UTC Resolved - This incident has been resolved. Feb 17 , 21:17 UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb 17 , 20:01 UTC Investigating - We are currently investigating this issue.
Figma Sites Publishing Disruption
Feb 17 , 20:00 UTC Resolved - This issue has been resolved as of February 17 at 18:59 UTC. Feb 17 , 18:59 UTC Monitoring - A fix has been implemented and we're monitoring the results. Feb 17 , 15:03 UTC Identified - We have identified the cause of the issue with Sites publishing and are working on a fix. Feb 17 , 14:16 UTC Investigating - We are investigating an issue some users are experiencing when publishing Figma Sites with code layers.
Mon, February 16
Some Metabase functionality unavailable
Feb 16 , 03:15 UTC Resolved - This incident has been resolved. Feb 16 , 02:48 UTC Investigating - We are currently investigating this issue.
Fri, February 6
Figma Make Publishing Disruption
Feb 6 , 00:34 UTC Resolved - From 7:05 PM UTC on Feb 5 to 12:00 AM UTC on Feb 6, some users experienced issues when prompting in Figma Make or Sites with code components. This issue has been resolved. Feb 6 , 00:02 UTC Monitoring - A fix has been implemented for publishing Figma Makes or Sites with code components. This should now be operational. We are continuing to monitor to ensure full recovery. Feb 5 , 21:12 UTC Identified - We’ve identified the issue affecting some users when publishing Figma Makes or Sites that include code components. We’re actively tracking the issue with our upstrea…
Tue, February 3
Confluence, Jira Mobile and Forge users may experience authentication issues
Feb 3 , 10:50 UTC Resolved - Team has identified the root cause and the issue has now been resolved, and the impacted services are operating normally. Team will continue to monitor the impacted services. Feb 3 , 10:24 UTC Update - Customers utilizing Confluence and Jira Mobile may experience disruptions in OAuth authentication flows. Forge installations and invocations might also be disrupted. Our team is actively investigating the same and we shall keep you informed of the progress within next 60 mins or sooner. Feb 3 , 10:19 UTC Investigating - Customers utilizing Confluence and Jira Mobile…
Mon, February 2
Figma Make Publishing Disruption
Feb 2 , 01:57 UTC Resolved - From 9:58 PM UTC on Jan 27 to 2:00 AM UTC on Feb 1, some users experienced issues when prompting in Figma Make or Sites with code components. This issue has been resolved. Jan 31 , 20:37 UTC Monitoring - A fix has been implemented for publishing Figma Makes or Sites with code components. This should now be operational. We are continuing to monitor to ensure full recovery. Jan 29 , 20:16 UTC Identified - We have identified the issue impacting some users when publishing Figma Makes created before December 16, 2025 or Sites with code components. This is due to an int…
Fri, January 30
Degraded Experience Installing and Viewing Packages
Jan 29 , 20:49 UTC Resolved - This incident has been resolved. Jan 29 , 20:18 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan 29 , 20:04 UTC Investigating - We are currently investigating this issue.
Thu, January 29
Disrupted Bitbucket availability in eu-west-1
Jan 28 , 20:00 UTC Resolved - On January 28, 2026, affected Bitbucket Cloud users in eu-west-1 may have experienced some service disruption. The issue has now been resolved, and the service is operating normally for all affected customers. Jan 28 , 16:49 UTC Monitoring - We received reports of a partial service disruption affecting Bitbucket in eu-west-1 for some customers. We have identified the cause of the issue and our teams have applied mitigations and we are seeing signs of recovery. We'll continue to monitor closely to confirm stability.
Wed, January 28
Figma AI service disruption
Jan 27 , 23:41 UTC Resolved - This incident has been resolved. Jan 27 , 20:26 UTC Monitoring - We’ve mitigated the issue impacting AI feature availability and are continuing to monitor. Jan 27 , 20:01 UTC Investigating - We are investigating an issue affecting availability of some AI features in Figma.
Sat, January 24
Figma Make service disruption
Jan 23 , 17:48 UTC Resolved - From 12AM to 5PM UTC, some users experienced issues while prompting in Figma Make. This has been resolved. Jan 23 , 10:29 UTC Monitoring - We have addressed the issue and prompting in Figma Make should now be operational. We are continuing to monitor. Jan 23 , 10:02 UTC Investigating - We are investigating an issue some users are experiencing while prompting in Figma Make. Jan 23 , 02:17 UTC Monitoring - We have addressed the issue and prompting in Figma Make should now be operational. We are continuing to monitor. Jan 23 , 01:05 UTC Investigating - We are invest…
Fri, January 9
Confluence site unreachable for some users
Jan 8 , 19:09 UTC Resolved - On Thursday, January 8, 2026, affected Confluence Cloud users in us-east-1 region may have experienced some service disruption. The issue has now been resolved, and the service is operating normally for all affected customers. Jan 8 , 16:36 UTC Update - The issue has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor closely to confirm stability. Jan 8 , 16:35 UTC Monitoring - The issue has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor closely t…
Thu, January 8
PyPI Uploads failing
Jan 7 , 23:00 UTC Resolved - This incident has been resolved. Jan 7 , 22:59 UTC Monitoring - We identified a database lock causing contention and stopped all upload backends to release all locks and are monitoring for recovery. Jan 7 , 22:42 UTC Investigating - We are investigating why PyPI uploads are failing.
Figma Make publishing disruption
Jan 7 , 20:24 UTC Resolved - From 5:30 PM to 6:30 PM UTC, some users were experiencing issues when publishing Figma Make files or publishing Sites. This has been resolved. Jan 7 , 18:19 UTC Investigating - We are investigating an issue some users are experiencing when attempting to publish Figma Make files.
Unable to reach bitbucket site
Jan 7 , 18:53 UTC Resolved - On Wednesday, January 7, 2026, Bitbucket Cloud experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers. Jan 7 , 17:49 UTC Monitoring - The issue has now been resolved, and the service is operating normally for all affected customers. We will continue to monitor closely to confirm stability. Jan 7 , 16:38 UTC Update - We are actively investigating reports of a service disruption affecting Bitbucket Cloud. We'll share updates here within the next hour…
Wed, January 7
Bitbucket workspace invitations failing for all users
Jan 7 , 06:40 UTC Resolved - We have successfully mitigated the incident and the affected service is now fully operational. Our teams have verified that normal functionality has been restored. Thank you for your patience and understanding while we worked to resolve this issue. Jan 7 , 06:05 UTC Identified - Users of Bitbucket Cloud currently face difficulties when trying to invite new users to their workspaces. This issue is resulting in a '400 Client Error: Bad Request' message, which stems from a recent change in the invitation flow. The team is actively working on a resolution and is deplo…
Sat, December 27
Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products
Dec 27 , 05:20 UTC Resolved - We have successfully mitigated the incident and all affected services are now fully operational. Our teams have verified that normal functionality has been restored across all areas. Thank you for your patience and understanding while we worked to resolve this issue. Dec 27 , 04:42 UTC Monitoring - We have taken steps to mitigate the issue and are seeing recovery in the affected services. Our teams will continue to closely monitor the situation and are actively working to confirm that all services are fully restored. We will provide further updates as we make add…
Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products
Dec 27 , 05:20 UTC Resolved - We have successfully mitigated the incident and all affected services are now fully operational. Our teams have verified that normal functionality has been restored across all areas. Thank you for your patience and understanding while we worked to resolve this issue. Dec 27 , 04:42 UTC Monitoring - We have taken steps to mitigate the issue and are seeing recovery in the affected services. Our teams will continue to closely monitor the situation and are actively working to confirm that all services are fully restored. We will provide further updates as we make add…
Tue, December 16
Figma Make Service Disruption
Dec 15 , 17:30 UTC Resolved - From 06:30 UTC to 17:20 UTC, Figma Make was experiencing intermittent errors building Make files. A fix has been implemented in Figma Make and this incident is now resolved. Dec 15 , 17:20 UTC Update - A fix has been implemented in Figma Make and should now be operational. We are continuing to monitor to ensure full recovery. Dec 15 , 17:00 UTC Investigating - We are currently investigating an issue where Figma Make is experiencing intermittent service disruptions starting at 06:30 UTC.
Fri, December 5
Issue connecting to website and registry
Dec 5 , 09:42 UTC Resolved - This incident has been resolved. Dec 5 , 09:17 UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec 5 , 09:02 UTC Investigating - We are currently investigating this issue.
Wed, November 19
Service Disruption with Sites and Make
Nov 18 , 18:04 UTC Resolved - This incident has been resolved. Nov 18 , 16:40 UTC Monitoring - We have implemented mitigations for the earlier disruption caused by the Cloudflare outage. Publishing and previewing Figma Sites and Make files, as well as accessing published Sites and Makes, should now be working as expected. We are continuing to monitor to ensure full recovery. Nov 18 , 16:09 UTC Identified - The issue has been identified and a fix is being implemented. Nov 18 , 14:56 UTC Update - We are continuing to investigate this issue. Nov 18 , 14:38 UTC Update - We are continuing to inves…
Thu, November 13
Slow updates to PyPI pages/API responses
Nov 12 , 16:26 UTC Resolved - This incident has been resolved. Nov 12 , 15:50 UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov 12 , 15:46 UTC Investigating - We are currently observing a slowdown in background requests processing for events on PyPI.org This could lead to stale web pages and API responses as the events system is not able to purge the caches. Our team is continuing to investigate.
Wed, November 12
Bitbucket availability degraded
Nov 11 , 21:10 UTC Resolved - On November 11th, 2025, Bitbucket Cloud experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers. We are committed to transparency and will publish our public post mortem on our Statuspage once this investigation is complete. We expect to publish this within the next 30 days. Nov 11 , 19:35 UTC Monitoring - The issue has now been resolved, and the service is operating normally for all affected customers. We will continue to monitor closely to confir…
Tue, October 21
Figma service disruption
Oct 21 , 06:53 UTC Resolved - From 19:38 UTC to 4:10 UTC, Figma was degraded or unavailable due to failures in AWS and other dependencies. We've completed all mitigations and have been monitoring the situation for a few hours now without issues. We haven't seen any abnormal issues since our 4:10 UTC update, so we are marking the incident resolved. We will continue to monitor closely through the night. Oct 21 , 04:10 UTC Update - We continue to make significant progress recovering our systems. Error rates are still elevated for some users as we continue to apply our mitigations to all impacted…
Atlassian Cloud Services impacted
Oct 21 , 05:24 UTC Resolved - Our team is now able to see full recovery across the vast majority of Atlassian products. We are aware of some ongoing issues with specific components such as migrations and JSM virtual service agents, and our team is continuing to investigate with urgency. We apologise for the inconvenience that this incident has caused and we will provide further information when the Post Incident Investigation has been completed. Oct 21 , 03:24 UTC Update - The issue relating to the Atlassian Support portal displaying a message to customers to use our temporary support channel…
Mon, October 20
Cloud service provider service outage leading to service interruption
Oct 20 , 06:00 UTC Resolved - Our cloud service provider reported an outage on one of their key services in a region, leading to other services that depended on it to fail. Metabase token check service relies on one of these services to work, which led to our service to fail and all instances that depend on this service were not able to start or be downgraded to non-premium instances (without any premium features working). Instances that did this token check before the outage did not see any issues. Service is now fully recovered
Thu, October 2
Figma Make service disruption
Oct 2 , 03:53 UTC Resolved - From 19:00 to 21:51 UTC, some users experienced issues while prompting in Figma Make. This has been resolved. Oct 1 , 22:05 UTC Monitoring - A fix has been implemented and prompting in Figma Make should now be operational. We are continuing to monitor. Oct 1 , 21:43 UTC Investigating - We are investigating an issue some users are experiencing while prompting in Figma Make.
Sat, September 6
Mobile prototyping disruption for iOS
Sep 6 , 04:40 UTC Resolved - A fix has been implemented and prototypes and Mirror on iOS should now be operational. We are continuing to monitor. Sep 6 , 03:16 UTC Identified - We've identified an issue impacting interacting with prototypes and Mirror on iOS. A solution is being deployed.
Wed, July 30
PyPI Search Index Degraded
Jul 29 , 19:58 UTC Resolved - This incident has been resolved. Jul 29 , 14:41 UTC Monitoring - The PyPI search index has degraded and is not returning results. A reindexing job has begun, and results will be available once it completes.
Sat, June 14
Figma Community Forum Disruption
Jun 13 , 22:22 UTC Resolved - This incident has been resolved. Jun 13 , 16:52 UTC Investigating - We are investigating an issue some users are experiencing when attempting to access the Figma Community Forum.
Fri, June 13
Figma Publishing Disruption
Jun 12 , 23:03 UTC Resolved - This incident has been resolved. Jun 12 , 19:44 UTC Monitoring - We are monitoring recovery as access to previously published Makes and Sites become available. Jun 12 , 18:57 UTC Investigating - We’re investigating reports that previously published Sites and Makes are inaccessible and new publish attempts are failing.
Fri, June 6
Figma Make Service Disruption
Jun 5 , 23:31 UTC Resolved - This incident has been resolved. Jun 5 , 20:56 UTC Investigating - We are investigating an issue some users are experiencing when attempting to publish Figma Make files.
Tue, May 27
PyPI Partial Outage
May 27 , 12:53 UTC Resolved - We have not seen a return of the traffic that caused this incident after removing the temporary block. We will open a new incident if we need to take action again. May 25 , 12:16 UTC Update - We have removed the temporary block and are continuing to monitor. May 24 , 23:54 UTC Monitoring - Our block is in place and systems are stable, but we are not satisfied with having to block such a generic user-agent. If you are aware of a system that began a mass crawl of PyPI's JSON release endpoints starting at around 22:05 UTC 2025-05-25, please contact admin@pypi.org. M…
Thu, April 24
PyPI Elevated Error Rates
Apr 24 , 12:18 UTC Resolved - This incident is resolved. We're going to do some further investigation to understand what led to the lock contention. Apr 24 , 12:09 UTC Monitoring - The locking process has been terminated and we're monitoring as things recover. Apr 24 , 12:09 UTC Identified - We've identified an issue with database contention arising from locking. Apr 24 , 12:02 UTC Investigating - We're investigating elevated error rates for pypi.org
Wed, April 16
Service Disruption
Apr 16 , 13:24 UTC Resolved - This incident has been resolved. Apr 16 , 13:00 UTC Monitoring - A fix has been implemented and we are monitoring results. Please refresh your tabs. Apr 16 , 12:46 UTC Investigating - We are investigating an issue where some users are unable to load the file browser or comments.
Tue, April 8
PyPI Simple and JSON API Outage
Apr 8 , 11:00 UTC Resolved - This incident has been resolved. Apr 8 , 10:31 UTC Update - Errors have subsided, and we are monitoring as things continue to recover. Apr 8 , 10:26 UTC Monitoring - We've increased capacity in the worker pools that service /simple and /json and are monitoring as things recover. Apr 8 , 10:23 UTC Identified - We are working to resolve an outage impacting our /simple and /json apis.
Thu, April 3
Some Metabase Cloud customers hosted in the EU are reporting their site is down or slowness
Apr 2 , 21:34 UTC Resolved - We have identified the issue which caused some EU-based instances to become unresponsive, which we are tracking here: https://github.com/metabase/metabase/issues/56148 We have added additional monitoring to our cloud infrastructure to alert us if this issue appears again while we work on fixing the root cause. Apr 2 , 13:46 UTC Monitoring - The issue has been resolved for impacted customers. We will be monitoring closely for the next several hours to insure there is not a recurrence. Apr 2 , 13:00 UTC Investigating - We are currently investigating this issue.
Tue, March 11
Download file corruption
Mar 11 , 13:39 UTC Resolved - This incident has been resolved. Mar 11 , 13:05 UTC Update - We are continuing to monitor for any further issues. Mar 11 , 12:50 UTC Monitoring - Our CDN provider has reported that the node in question has been removed from service. We are monitoring for continued reports. Mar 11 , 12:47 UTC Identified - This issue appears to be isolated to a single edge node in our CDN provider's network. They have validated the issue and are working to resolve. Mar 11 , 12:13 UTC Investigating - We are investigating issues with files from files.pythonhosted.org being served wit…