Cloud & service outages
Thu, October 22Yesterday
INC20000301
Oct 21 , 23:29 UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have been unable to access or use multiple Snowflake services and features. Affected users may have been unable to sign in, use Snowsight, execute queries, resume virtual warehouses, or ingest files using Snowpipe or Snowpipe Streaming. S…
Wed, October 21
INC20000299
Oct 21 , 08:36 UTC Resolved - Current status: We've monitored the environment and confirmed that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have experienced intermittent failures when using Snowsight. Symptoms may have included slow page loads or brief errors when accessing Snowsight. Retrying the operation may have succeeded in most cases, as the issue was intermittent in nature. Impact start time: 06:18 UTC…
INC20000294
Oct 20 , 15:26 UTC Resolved - Current status: We've monitored the environment and confirmed that service has been restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have been unable to access or use multiple Snowflake services and features. Affected users may have experienced errors or failures when connecting to Snowsight, managing data, loading data, or using applications. Incident start time: 06:01 UTC October 20, 2026 Incident…
Mon, October 19
INC20000290
Oct 19 , 01:11 UTC Resolved - Current status: We've monitored the environment and confirmed that service has been restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region who connect to Snowflake using private connectivity may have experienced intermittent failures when establishing new connections. Affected users may have seen some connection attempts fail while other attempts succeeded. Customers that are already connected were not impact…
Fri, October 16
INC20000287
Oct 16 , 01:43 UTC Resolved - Current status: We've monitored the environment and confirmed that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have experienced intermittent delays when loading Snowsight or running queries, and some queries may have failed. Workaround: There were no available workarounds for this issue. Incident start time: 23:50 UTC October 15, 2026 Incident end time: 00:40 UTC October 16, 2026 P…
INC20000277
Oct 15 , 21:51 UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. We're continuing our deployment of a secondary fix to restore the remaining task graph run history for the affected time period. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the affected region may have experienced intermittent issues with scheduled or manual tasks. Most tasks completed as expected, but som…
INC20000150
Oct 22 , 21:00 UTC Update - Current status: Virtual warehouse capacity and provisioning have remained stable, and we do not expect further broad risk to customer workloads, but we will continue monitoring through periods of peak demand. Snowpark Container Services (SPCS) remains subject to capacity constraints. We continue to preserve available resources, coordinate with our third-party cloud provider, and work on additional capacity options. We have seen improvement, but workloads that require additional new capacity may still be affected. We continue to target late October before considerin…
Wed, October 7
INC20000263
Oct 6 , 15:57 UTC Resolved - Current status: We've coordinated with our third-party provider who implemented a fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have seen pages that loaded indefinitely. Customers in other regions who connected from certain locations, including parts of the Middle East, may have seen an “Origin is unreachable” err…
Sun, September 27
INC20000239
Sep 27 , 03:16 UTC Resolved - Current status: We've coordinated with our third-party cloud platform to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users may have been unable to sign in, execute queries, or manage data. Incident start time…
Sat, September 26
INC20000237
Sep 26 , 00:20 UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. Most impact was resolved by 22:59 UTC, with the remaining backlog for scheduled and serverless task execution fully clearing by 23:43 UTC. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users ma…
Mon, September 14
INC20000217
Sep 14 , 06:09 UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the affected deployments may have experienced performance degradation or issues logging into Snowflake, including delayed sign-ins, and SSO login loops. Incident start time: 22:22 UTC September 13, 2026 Incident end time: 05:18 UTC September 14, 2026 Preliminary…
Fri, September 11
INC20000213
Sep 11 , 13:19 UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have been unable to sign in to Snowsight, and may have receive an error message such as "Something went wrong." This issue was intermittent and did not affect all users; affected users may also have experienced issues executing queries o…
Thu, September 10
INC20000211
Sep 9 , 23:51 UTC Resolved - Current status: We've monitored the environment and confirmed that service has been restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users may have been unable to sign in, execute queries, or manage data. Workaround: There were no available workarounds for this issue. Incident start time: 21:26 UTC September 09…
Fri, September 4
INC20000199
Sep 4 , 10:10 UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight. Workaround: There were no available workarounds for this issue. Incident start time: 07:00 UTC September 04, 2026 Incident end time: 08:30 UTC September 04…
Tue, September 1
INC20000190
Sep 1 , 13:50 UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have been unable to sign in to Snowflake Cowork, and may have seen a message indicating that sign-in was unsuccessful. All other Snowflake features were not impacted. Workaround: There were no available workarounds for this issue. Inciden…
INC20000188
Aug 31 , 19:44 UTC Resolved - Current status: We've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have been unable to access or use multiple core Snowflake services and features, including signing in to Snowsight, executing queries, loading and unloading data, and using Snowpark Container Services. Some customers may have also experienced delays with Snowpipe Streaming ing…
Fri, August 28
INC20000182
Aug 27 , 20:26 UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have experienced connectivity issues when attempting to connect to Snowflake via private connectivity solutions, such as PrivateLink. Affected users may have encountered connection errors or timeouts. Incident start time: 18:21 UTC Augus…
Tue, August 25
INC20000175
Aug 25 , 04:35 UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have been unable to access Snowflake services due to infrastructure connectivity issues. All other Snowflake features in other regions were not impacted. Workaround: There were no available workarounds for this issue. Incident start time:…
INC20000173
Aug 24 , 18:03 UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have been unable to remain logged in to Snowsight, experiencing immediate logout after successful authentication. Incident start time: 14:47 UTC August 24, 2026 Incident end time: 17:21 UTC August 24, 2026 Preliminary root cause: A system…
Fri, August 21
INC20000168
Aug 20 , 15:43 UTC Resolved - Current status: The third-party cloud platform confirmed that the mitigation was complete, and its automated recovery system appears to have initiated. We independently monitored the environment and verified that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have been unable to connect to Snowflake via private connectivity solutions, such as PrivateLink. Other connection methods were…
Tue, August 18
INC20000163
Aug 18 , 14:51 UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have experienced issues with AI and ML functionality. Specifically, when using Cortex Code in Snowsight, customers may have seen the following: “Internal Server error: You may need to start a new chat.” All other Snowflake features were…
Sat, August 15
INC20000158
Aug 14 , 19:35 UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may be unable to access or use Snowsight and may observe "503 Service Unavailable" errors. Incident start time: 17:05 UTC August 14, 2026 Incident end time: 18:12 UTC August 14, 2026 Preliminary root cause: A routine system configuration chan…
INC20000157
Aug 14 , 16:28 UTC Resolved - Current status: We've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have experienced intermittent authentication failures and "service unavailable" errors between approximately 14:20 and 14:45 UTC. Incident start time: 14:20 UTC August 14, 2026 Incident end time: 14:45 UTC August 14, 2026 Preliminary root cause: A service infrastructure layer…
Thu, August 6
INC20000139
Aug 5 , 15:49 UTC Resolved - Current status: We've confirmed that this issue has been resolved, and we have monitored the environment to confirm that the affected functionality is now working as expected. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have been intermittently unable to use CoCo services through Snowsight. Users may have seen an "Internal Server Error" when interacting with the service. All other Snowflake features were…
Tue, August 4
INC20000129
Aug 3 , 20:58 UTC Resolved - Current status: We've confirmed that this issue has been resolved, and we have monitored the environment to confirm that the affected functionality is now working as expected. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have been unable to start, resume, or manage virtual warehouses. The impact occurred during the periods of 13:33 to 15:20 UTC, and 16:05 to 16:36 UTC on August 03, 2026. Virtual warehouses…