Cloud & service outages
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Fri, July 24
Elevated Errors in Codex Review
All impacted services have now fully recovered. Affected components Codex Web (Operational) CLI (Operational) VS Code extension (Operational) Codex API (Operational)
Automation processing delays
This incident has now been resolved. Affected components Databases (Operational)
Incident: Receiving reminders in Slack issue
After a period of monitoring, we can see that reminders are now working as expected following the fix deployment. This issue has been resolved as of 03:00 UTC, July 24. We apologize for any inconvenience this issue has caused you.
Elevated API error rates and latency on gpt-image-2 model
All impacted services have now fully recovered. Affected components Images (Operational)
Some users may experience elevated error rates in ChatGPT
All impacted services have now fully recovered. Affected components Codex in ChatGPT Desktop (Operational) GPTs (Operational) Sites (Operational) Login (Operational) ChatGPT Work (Operational) File uploads (Operational) Conversations (Operational) Compliance API (Operational) Image Generation (Operational) Deep Research (Operational) Voice mode (Operational) Search (Operational) Agent (Operational) Connectors/Apps (Operational)
Cluster connectivity issues in Azure westus
Jul 23 , 20:28 UTC Resolved - Azure has rolled out mitigation for the networking incident affecting the West US region and recovery is complete. Jul 23 , 18:54 UTC Update - Azure is rolling out a mitigation for the ongoing networking incident affecting the West US region, and we are seeing signs of recovery. Some Atlas clusters hosted in Azure West US may continue to experience intermittent connectivity issues, including failures connecting to clusters, issues with communication between cluster nodes, nodes appearing down, and delays to cluster modifications. We are monitoring recovery closel…
intermittent Publish and Install Failures
Jul 23 , 19:52 UTC Resolved - This incident has been resolved. Jul 23 , 18:04 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul 23 , 16:09 UTC Investigating - We are currently investigating this issue.
Telemetry data loss for Drains
Jul 23 , 19:00 UTC Resolved - Between 19:12 and 19:18 UTC on July 23, 2026, telemetry forwarded through Drains was not delivered. Traces and events forwarded via Drains during this window were dropped and are unrecoverable. Logs forwarded via Drains during this window were also not delivered, but remain accessible in the Logs UI dashboard, where they can also be exported. We have deployed a fix and are adding additional monitoring to detect and prevent this failure mode from happening in the future. We know how much you rely on this data, and we sincerely apologize for the disruption.
Latency with Pages and Monitor state changes
Jul 23 , 14:13 EDT Resolved - This incident has been resolved. Jul 23 , 14:02 EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul 23 , 13:31 EDT Identified - The issue has been identified and a fix is being implemented. Jul 23 , 13:08 EDT Investigating - We are investigating increased latency with Pages and Monitor state changes. As a result of this issue, some users may see delays.
Thu, July 23
Timeouts loading charts and observability data in Dashboard
Jul 23 , 08:18 UTC Resolved - This incident has been resolved. Jul 23 , 07:55 UTC Monitoring - The team identified the source of the issue and a fix has been implemented. We are starting to see recovery. Charts and observability data should be loading again for Firewall, Observability, Sandboxes, Speed Insights, Web Analytics, and Workflows. We continue to monitor. Jul 23 , 07:33 UTC Investigating - We are currently investigating timeouts loading observability data for Firewall, Observability, Sandboxes, Speed Insights, Web Analytics, and Workflows. This impacts charts in the Dashboard.
Wed, July 22
Degraded performance of Jira Automation rules
Jul 22 , 00:56 UTC Resolved - Our team has been able to validate that all rule executions are performing normally and this issue is now resolved. Jul 21 , 04:53 UTC Identified - The team has identified a root cause and after initial testing, is now enacting scaling changes to help to prevent these rule execution delays. We'll monitor performance over the next 24 hours and provide an update at that time or sooner if we can confirm the improvement is in place. Jul 20 , 21:27 UTC Update - Our teams are continuing to investigate delays in Jira and Jira Service Management automation rule execution…
Tue, July 21
MongoDB Atlas and Atlas for Government: New AWS Backup and AWS Data Transfer costs will be unavailable between July 17 and 20
Jul 21 , 13:08 UTC Resolved - This incident has been resolved. Jul 20 , 15:06 UTC Monitoring - The upstream issue has been corrected. After approximately 0400 UTC on 2026-07-21, most, if not all, of the updated backup and network consumption on AWS will be reflected in MongoDB Atlas and Atlas for Government. Thank you for your patience during this incident. Jul 17 , 16:14 UTC Identified - Due to an ongoing incident with AWS's billing data, MongoDB Atlas and Atlas for Government will not be updating AWS network or backup consumption data over this weekend, 2026-07-17 through 2026-07-20. The pr…
Degraded performance of Jira Automation rules
Jul 20 , 17:23 UTC Resolved - On July 20, 2026, some Jira and Jira Service Management users may have experienced performance degradation of automation rule executions. The issue has now been resolved, and the service is operating normally for all affected customers. Jul 20 , 16:58 UTC Identified - We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. We are currently seeing signs of improvements, however, affected users may experience delays in Jira and Jira Service management Automation rule executions. We'll continue to share additional upda…
Sat, July 11
Delayed data streams data
Jul 10 , 11:59 EDT Resolved - This incident has been resolved. Jul 10 , 11:18 EDT Monitoring - A fix has been implemented and we are monitoring the results. A small percentage of data sent between 6:23 UTC and 14:43 UTC is still being backfilled. Jul 10 , 10:35 EDT Update - We are continuing to investigate the issue. Jul 10 , 10:09 EDT Investigating - We are currently investigating an issue affecting Data Streams Monitoring (DSM) in our US1 datacenter. As a result, data stream latency metrics may be delayed or not updating for some users. If you have monitors configured on those metrics, they…
Fri, July 10
Atlas is experiencing issues with issuing certificates from Lets Encrypt
Jul 10 , 14:56 UTC Resolved - Let's Encrypt service has returned to normal. Jul 9 , 21:22 UTC Monitoring - We are no longer seeing failures with cert issuance from Lets Encrypt. We are still investigating the root cause of the original errors and will continue to monitor. Jul 9 , 19:37 UTC Investigating - We are currently investigating issues related to certificate issuing failures with Lets Encrypt. Tenant cluster provisioning is currently impacted.
Atlas Stream Processing is experiencing issues in Azure - West Europe
Jul 10 , 01:11 UTC Resolved - The issue has been resolved. Jul 10 , 00:32 UTC Monitoring - A fix has been implemented and we are monitoring the region. Jul 9 , 23:03 UTC Investigating - We are currently investigating an issue affecting Stream Processing Azure West Europe. User initiated commands & workloads may see intermittent failures.
Thu, July 9
Atlas Data Federation and Online Archive cloud-provider IAM authentication error
Jul 9 , 11:06 UTC Resolved - This incident has been resolved. Jul 9 , 11:01 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul 9 , 10:57 UTC Identified - We have identified that the issue is caused by a recent configuration change to IAM authentication and are working on a fix. Jul 9 , 10:23 UTC Investigating - Users of Atlas Data Federation and Online Archive using cloud-provider IAM authentication may see pipelines fail with an error when querying backing Atlas clusters. Other authentication methods are unaffected. As a temporary workaround, users can use SCR…
Tue, July 7
Degraded performance of JIRA Automation
Jul 6 , 18:52 UTC Resolved - On July 6, 2026, some users in Europe regions may have experienced performance degradation with Automation for JIRA. The issue has now been resolved, and the service is operating normally for all affected customers. If you believe the issue continues to persist, please contact our Support team for further assistance and troubleshooting. Jul 6 , 18:41 UTC Monitoring - The performance degradation of Automation for JIRA in Europe regions has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance clos…
Mon, July 6
Resolved: Heroku Service Disruption
Incident resolved.
Reliability issues with Jira and Confluence
Jul 6 , 13:04 UTC Resolved - On July 6th 2026, between 06:51 UTC to 09:39 UTC some users may have experienced issues related Automation, and between 08:10 UTC to 11:50 UTC some users may have experienced issues related to user-search, user-picker and assets in the EU-Region. The issues have now been resolved and the services are operating normally for all the customers. Jul 6 , 12:25 UTC Monitoring - We have applied the fix to mitigate the issue and are seeing recovery. We continue to monitor the situation and should be fully recovered soon. We should be able to provide more updates in the ne…
Reliability issues with Jira and Confluence
Jul 6 , 13:04 UTC Resolved - On July 6th 2026, between 06:51 UTC to 09:39 UTC some users may have experienced issues related Automation, and between 08:10 UTC to 11:50 UTC some users may have experienced issues related to user-search, user-picker and assets in the EU-Region. The issues have now been resolved and the services are operating normally for all the customers. Jul 6 , 12:25 UTC Monitoring - We have applied the fix to mitigate the issue and are seeing recovery. We continue to monitor the situation and should be fully recovered soon. We should be able to provide more updates in the ne…
Fri, July 3
Errors Pulling Container Images
Jul 2 , 21:29 EDT Resolved - This incident has been resolved. Jul 2 , 21:21 EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul 2 , 20:55 EDT Identified - The issue has been identified and a fix is being implemented. Jul 2 , 20:25 EDT Investigating - We are investigating errors pulling Datadog container images from registry.datadoghq.com. As a result of this issue, some users may be unable to download or deploy the Datadog Agent, Cluster Agent, and other Datadog container images. Containers that are already running are not affected.
Impaired Cluster Operations due to Lets Encrypt Service Degradation
Jul 2 , 23:36 UTC Resolved - Let's Encrypt services have returned back to normal. Cluster operations have now returned to normal. Jul 2 , 23:09 UTC Monitoring - We are currently monitoring the status of Lets Encrypt after an issue with their API. Tenant clusters and Atlas for Government clusters will experience delays in provisioning due to Lets Encrypt service degradation.
Thu, July 2
Elevated Error Rates
Jul 1 , 16:37 EDT Resolved - This incident has been resolved. Jul 1 , 15:43 EDT Update - We are continuing to monitor the situation and are taking additional preventive measures. Jul 1 , 15:19 EDT Monitoring - We have deployed mitigation actions and are monitoring the recovery. Jul 1 , 15:10 EDT Identified - We have identified the issue of elevated error rates and are working through mitigation actions Jul 1 , 14:57 EDT Update - We are investigating elevated error rates across multiple products including: Fleet Automation, Security Products, Cloudcraft, Cloud Network Monitoring, Serverless, K…
Wed, July 1
Delayed data processing and errors in multiple products
Jun 30 , 16:32 EDT Resolved - This incident has been resolved. Jun 30 , 15:36 EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun 30 , 15:06 EDT Update - We are continuing to work on a fix for this issue. Jun 30 , 14:57 EDT Identified - The issue has been identified and a fix is being implemented. Jun 30 , 14:36 EDT Update - We are continuing to investigate this issue. Jun 30 , 14:28 EDT Update - We are continuing to investigate this issue. Jun 30 , 13:54 EDT Update - We are continuing to investigate this issue. Jun 30 , 13:51 EDT Investigating - We are currentl…
Tue, June 30
Delayed Monitors Notifications
Jun 30 , 07:18 EDT Resolved - This incident has been resolved. Jun 30 , 07:11 EDT Monitoring - We have deployed a fix and we are monitoring the results. We will provide another update once the issue is fully resolved. Jun 30 , 06:53 EDT Identified - We have identified the underlying issue and are working on a fix. It is important to note that no data has been lost, and notifications will be caught up once the service is operational again. Jun 30 , 06:35 EDT Investigating - We are investigating delays in Monitors Notifications, which began at 09:52 UTC.
Fri, June 26
Delayed APM Trace Metrics
Jun 26 , 09:45 EDT Resolved - This incident has been resolved. Jun 26 , 09:41 EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun 26 , 09:38 EDT Identified - We have identified increased latency processing APM Trace Metrics and are working on a fix. As a result of this issue, some users may see delayed APM Trace Metrics since 13:07 UTC. To prevent false monitor alerts due to delayed data, monitors affected by the delay will not notify and will automatically resume once current data is available. All other monitors will operate normally..
Incident: Chat functionality unavailable on Slack Help page
We've resolved the issue and users can now use the Chat feature on the Slack Help Center. We performed a configuration change, which brought the feature back online and have validated that it's functioning as expected. We apologize for how this incident may have affected you and your business.
Jira : Incoming emails partial outage
Jun 26 , 05:13 UTC Resolved - Our team has proactively reached out to all impacted organizations providing the below instructions to re-authorize their Microsoft mail server. If you are still experiencing this issue, please attempt to complete the re-authorization as advised below. If further issues still occur that you believe to be related to this incident, please reach out to Atlassian support for further assistance. Jun 19 , 22:46 UTC Monitoring - Jira and JSM customers using Microsoft OAuth for automatic creation of Jira tickets from email were unable to read email. This is now fixed and…
Delayed CI Visibility data
Jun 25 , 19:32 EDT Resolved - This incident has been resolved. Jun 25 , 19:24 EDT Identified - We have identified the underlying issue and are working on a fix. It is important to note that no data has been lost, and it will be backfilled and available once the service is operational again. Jun 25 , 19:23 EDT Investigating - We are investigating increased latency processing CI Visibility data. As a result of this issue, some users may see delays with pipeline executions.
Tue, June 23
Metrics Queries
Jun 22 , 18:41 EDT Resolved - This incident has been resolved. Jun 22 , 18:37 EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun 22 , 18:28 EDT Update - We are continuing to investigate this issue. Jun 22 , 18:09 EDT Update - We are continuing to investigate this issue. Jun 22 , 17:43 EDT Update - We are continuing to investigate this issue. Jun 22 , 17:27 EDT Investigating - We are currently investigating elevated latency on metrics queries. We will provide an update as soon as possible.
Incident: Trouble submitting workflow forms with file attachments on Android.
This issue has been resolved. Android users who were experiencing issues submitting workflow forms containing a required file upload field can now do so successfully. A fix was delivered via a new update to the Slack Android app. Users who are still experiencing this issue should update the Slack app from the Google Play Store to resolve it. No other action is required. We apologize for the inconvenience and thank you for your patience.
Sat, June 20
Resolved: Heroku Retroactive Service Disruption
We noted an issue that impacted Heroku Platform API services in all regions. Customers may have experienced broken pipeline API calls to ‘pipelines/:id/latest-builds’, and issues viewing the pipeline dashboard. We confirmed this incident was due to a recently deployed change, and have reverted this change to resolve the issue. We will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive action to avoid a repeat in the future.
Fri, June 19
Figma Make disruption - Gemini 3.1 Pro
Jun 19 , 12:40 UTC Resolved - This incident has been resolved. Jun 19 , 01:03 UTC Monitoring - The issue affecting some users when using Gemini 3.1 Pro in the Figma Make model picker has been resolved. We are continuing to monitor. Jun 18 , 23:46 UTC Investigating - We are investigating an issue some users are experiencing when using Gemini 3.1 Pro in the Figma Make model picker. As a workaround, users can switch to the default model.
Delayed Events
Jun 18 , 12:33 EDT Resolved - This incident has been resolved. Jun 18 , 12:22 EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun 18 , 12:13 EDT Investigating - We are investigating increased latency processing Events. As a result of this issue, some users may see delays or gaps in the event stream or for event queries on dashboards To prevent false monitor alerts due to delayed data, monitors affected by the delay will not notify and will automatically resume once current data is available. All other monitors will operate normally..
Thu, June 18
Incident: Trouble loading SSO configuration settings for some workspace admins
We have successfully deployed the fix to production and the issue is resolved. The Admin SSO and Authentication Configuration page for standalone workspaces should now display the correct settings. If you continue to see outdated information, refresh the SSO Admin page to load the latest changes.
Wed, June 17
Incident: Trouble performing some actions
This issue is now resolved for all users.We apologize for any disruptions to your day.
Figma Make and Agent Service Disruption
Jun 16 , 19:41 UTC Resolved - We've identified an issue leading to errors while prompting Figma Make and and Agent using Anthropic models. This has been resolved. Jun 16 , 17:58 UTC Monitoring - We've identified an issue leading to errors while prompting Figma Make and and Agent using Anthropic models. A fix has been implemented and this should now be operational. We are continuing to monitor.
Confluence Cloud experiencing degraded viewing experience
Jun 16 , 15:56 UTC Resolved - On June 16, 2026, Confluence Cloud users for some customers may have experienced performance degradation of view and edit page experiences. The issue has now been resolved, and the service is operating normally for all affected customers. Jun 16 , 14:53 UTC Monitoring - We have been able to apply the fix to mitigate the issue and we are seeing recovery. We continue to monitor the situation and should be fully recovered soon. We should be able to provide more updates in the next one hour or earlier. Jun 16 , 14:28 UTC Identified - We have identified the source of…
Tue, June 16
Incident: Slack Messaging issue
Some users may have been unable to edit or delete messages in certain channels. We identified and resolved the issue. We apologize for how this issue affected you and your business.
Sat, June 13
Delayed Evaluation
Jun 12 , 15:39 EDT Resolved - This incident has been resolved. Jun 12 , 15:23 EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun 12 , 15:08 EDT Update - We are continuing to work on a fix for this issue. During this time, the following components are affected: Monitor evaluation Metrics and Infra Monitoring APM metrics Estimated usage metrics Jun 12 , 15:01 EDT Update - We are continuing to work on a fix for this issue. Jun 12 , 14:39 EDT Update - We are continuing to work on a fix for this issue. Jun 12 , 14:30 EDT Update - We are continuing to work on a fix f…
Fri, June 12
intermittent Publish Failures
Jun 12 , 12:57 UTC Resolved - This incident has been resolved. Jun 12 , 12:44 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun 12 , 12:33 UTC Identified - The issue has been identified and a fix is being implemented. Jun 12 , 12:08 UTC Investigating - We are currently investigating this issue.
Degraded performance with Confluence Cloud
Jun 12 , 11:15 UTC Resolved - On June 12th 2026, between 07:04 to 11:06 UTC, some Confluence users may have experienced service disruptions. The issue has now been resolved and the service is operating normally for all affected customers. Jun 12 , 10:29 UTC Identified - Our teams have identified the root cause of this issue and implemented a fix. We are beginning to observe signs of recovery, with some affected users regaining access to view, create, and edit content on Confluence Cloud. We will provide a further update within one hour, or sooner if we confirm full recovery for all affected c…
Degraded performance of Bitbucket
Jun 12 , 00:14 UTC Resolved - On June 11, 2026, Bitbucket users may have experienced performance degradation affecting Bitbucket OAuth login. The issue has now been resolved, and the service is operating normally for all affected customers. Jun 11 , 23:58 UTC Monitoring - The performance degradation of Bitbucket has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability. Jun 11 , 23:21 UTC Identified - We have identified the likely cause of the issue, and our teams are diligently working on a miti…
Incident: Child windows displaying content at half height
We've validated that the fix resolved the issue and child windows are now displaying content as expected. You may need to reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux) in order for this fix to be reflected on your end. We're sorry for the disruption this caused to your day.
Thu, June 11
Incident: Trouble with Gmail add-on Integration
We've resolved the issue that prevented customers from using the Slack Gmail add-on. The fix has been successfully deployed; health metrics have stabilized, and the Gmail add-on is now fully operational for all affected users.We apologize for any inconvenience this may have caused.
Incident: Trouble adding multiple users to channels
We've resolved an issue that could cause incorrect email address tokens to appear when users pasted multiple email addresses into the member invite flow. In some cases, pasted email addresses were incorrectly matched to existing members with similar email addresses, requiring users to manually correct the entries before proceeding.We identified the cause of the issue and deployed a fix to ensure email addresses are now matched correctly when pasted into the invite flow. The issue is resolved for all affected users.If you're still experiencing any trouble, please reload Slack using Command + S…
Wed, June 10
Delays in processing incoming Emails, Work Item notifications, and Scheduled Triggers in Marketplace Apps
Jun 10 , 06:31 UTC Resolved - We are now confident that any of the tasks that were impacted by this incident and were delayed should now be operating as expected. We apologize for any inconvenience that this issue may have caused. Jun 10 , 06:14 UTC Monitoring - Our team has now determined that performance has returned to expected levels for those impacted by this incident. Additional products that are now known to have been impacted by this incident are Confluence, Customer Service Management, and Jira Product Discovery. These products would have seen similar impact where email notifications…
Delays in processing incoming Emails, Work Item notifications, and Scheduled Triggers in Marketplace Apps
Jun 10 , 06:31 UTC Resolved - We are now confident that any of the tasks that were impacted by this incident and were delayed should now be operating as expected. We apologize for any inconvenience that this issue may have caused. Jun 10 , 06:14 UTC Monitoring - Our team has now determined that performance has returned to expected levels for those impacted by this incident. Additional products that are now known to have been impacted by this incident are Confluence, Customer Service Management, and Jira Product Discovery. These products would have seen similar impact where email notifications…
Some users experiencing issues viewing boards and work items
Jun 9 , 18:28 UTC Resolved - The issue has now been resolved, and the service is operating normally for all affected customers. Jun 9 , 10:36 UTC Monitoring - Our team has been able to apply the fix and mitigate the issue. The services have been restored to normal operations. We will continue to actively monitor over the next 8 hours to confirm stability. Jun 9 , 10:21 UTC Update - Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their…