Incident: EKM customers were previously experiencing issues with channel loading and message delivery

Users who rely on Enterprise Key Management (EKM) may have experienced elevated latency and errors across messaging, channel loading, workflows, and file operations starting around 5:55 AM PDT on May 11, 2026. Impact was mitigated and the incident was brought under control at 9:16 AM PDT on May 11, 2026.We've deployed fixes addressing the root cause of the elevated encryption key request load. If you continue to experience trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux). We apologize for the disruption and thank you for your patience.

Read on Slack Status

On 05/12/2026, 06:48 AM, Slack Status published "Incident: EKM customers were previously experiencing issues with channel loading and message delivery" (type: Outage / maintenance). Status is "Resolved". Related technologies: Slack.