クラウド・サービスの障害情報
5 ページ目
9月3日(木)
Elevated errors for Claude Sonnet 5
Sep 2 , 21:44 UTC Resolved - The issue affecting Claude Sonnet 5 has been resolved. Impact occurred from 2:05pm PT / 21:05 UTC to 2:19pm PT / 21:19 UTC. Sep 2 , 21:17 UTC Investigating - We are investigating elevated errors on requests to Claude Sonnet 5. We will provide an update as soon as possible.
Elevated errors creating new accounts
The issue affecting new account creation has been resolved.
Upstream network issues
This incident has been resolved. Affected components LAX - Los Angeles, California (US) (Operational) SJC - San Jose, California (US) (Operational)
9月2日(水)
API background job queue failure
This incident has been resolved. Affected components Machines API (Operational)
Delays in credit purchases
Sep 2 , 01:24 UTC Resolved - This issue has been resolved. Sep 1 , 23:26 UTC Monitoring - We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.
Increased deployment failures
Sep 1 , 20:58 UTC Resolved - This incident has been resolved. Builds have recovered. Sep 1 , 20:49 UTC Update - We are continuing to monitor for any further issues. Sep 1 , 20:45 UTC Monitoring - We are seeing recovery in Builds and are continuing to monitor. Sep 1 , 20:37 UTC Identified - We have identified the issue and are working on a fix. We are seeing recovery as the fix is deployed. We will provide additional updates as they become available. Sep 1 , 20:27 UTC Update - We are actively working to fix an issue causing some deployments that use IAD1 Function regions or Routing Middleware…
Elevated latency in the Responses API
All impacted services have now fully recovered. Affected components Responses (Operational)
Degraded performance on platform.claude.com and Claude for Microsoft Office 365
Sep 1 , 18:07 UTC Resolved - This issue has been resolved. Sep 1 , 17:52 UTC Monitoring - We are seeing success rates recover across affected services. Core inference and the API are not impacted. Sep 1 , 17:05 UTC Investigating - We are investigating reports of degraded performance affecting some Claude services, including docs.claude.com. We are working to resolve these issues and will provide an update as soon as possible.
Degraded performance on Claude for Microsoft Office 365
Sep 1 , 16:22 UTC Resolved - This issue has been resolved. Sep 1 , 16:02 UTC Investigating - We are investigating elevated errors affecting Claude for Microsoft Office 365. We will provide an update as soon as possible.
9月1日(火)
User unable to log in to Supabase Dashboard
This incident has been resolved. Users should now be able to log in to the Supabase Dashboard normally. Projects and non-Dashboard traffic were unaffected throughout the incident. Affected components Dashboard (Operational)
Elevated errors in ChatGPT conversations for Free and Go plans
All impacted services have now fully recovered. Affected components Conversations (Operational)
Degraded performance on claude.ai and Claude Code
Aug 31 , 20:36 UTC Resolved - The issue affecting Claude Code has been resolved. Impact occurred from 16∶55 to 19∶16 UTC. Aug 31 , 19:21 UTC Investigating - We are investigating reports of degraded performance affecting Claude in Slack, Claude Code on the web, and Code Review. We will provide an update as soon as possible.
ChatGPT Work seeing elevated errors and latency
All impacted services have now fully recovered. Affected components ChatGPT Work (Operational)
Project Creation Failures
Project creation has returned to baseline consistently.
Degraded performance on claude.ai
Aug 31 , 17:52 UTC Resolved - This issue has been resolved. Aug 31 , 17:32 UTC Monitoring - We have seen success rates return to normal for requests on Claude.ai and are monitoring closely. Aug 31 , 17:23 UTC Investigating - We are investigating reports of elevated errors affecting chats on claude.ai. We will provide an update as soon as possible.
Increased response times for requests
Response times have recovered in all regions. This issue is now resolved.
HTTP/2 traffic disruptions
A configuration update caused temporary failures for incoming HTTP/2 traffic for Fly Machines located on a subset of hosts for a few minutes. This incident has since been resolved. Managed Postgres depends on HTTP/2 and some control plane ops may have been affected as well. However, downstream Postgres connections were unlikely to have been affected by this since they do not use the HTTP2 handler.
8月31日(月)
Packet loss in ORD
This incident has been resolved. Affected components ORD - Chicago, Illinois (US) (Operational)
Sprite deletion jobs failing
We saw Sprite deletion jobs failing between 21:18 and 22:05 UTC. This issue has been resolved.
8月29日(土)
Networking Issues in GRU
This incident has been resolved. Affected components GRU - Sao Paulo, Brazil (Operational)
Elevated errors on Claude Code and Claude Cowork
Aug 28 , 20:21 UTC Resolved - The issue affecting Claude Cowork and Claude Code on the web has been resolved. Aug 28 , 18:21 UTC Monitoring - A mitigation has been applied for the issue affecting Claude Cowork and Claude Code on the web, and we are monitoring for recovery. Sessions that disconnected earlier can be retried Aug 28 , 17:22 UTC Identified - We have identified an issue with an upstream cloud provider affecting Claude Cowork and Claude Code on the web. Some sessions may fail to start or disconnect mid-task; affected sessions can be retried. We are in contact with the provider and w…
Projects failing to load Supautils in multiple regions
PostgreSQL 15 projects were failing to load /usr/lib/postgresql/15/lib/supautils.so because GLIBC_2.33 is unavailable on affected hosts. This disrupted database access in multiple regions. Rollback is now complete and we are seeing access restored to projects in the affected regions.
8月28日(金)
Increased packet loss
This incident has been resolved. Affected components Customer Applications (Operational)
Users may experience an increase in error rates in Workspace Agents and ChatGPT Work on Web and Mobile
All impacted services have now fully recovered. Affected components Agent (Operational) ChatGPT Work (Operational)
pgBouncer issues on some older projects
The fix has remained stable across all regions, and the issue has been resolved.
8月27日(木)
WireGuard gateway issues
This incident has been resolved.
8月26日(水)
Failures logging in with Vercel CLI
Aug 26 , 04:28 UTC Resolved - This incident has been resolved. Aug 26 , 04:28 UTC Identified - The team has identified the source of the issue and is testing a fix. Aug 26 , 03:15 UTC Update - We are investigating errors logging in with Vercel CLI (vc login). Aug 26 , 03:06 UTC Investigating - We are investigating errors logging in with Vercel CLI (vc login).
Elevated build initialization times
Aug 25 , 20:05 UTC Resolved - This incident has been resolved. Aug 25 , 19:57 UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug 25 , 19:37 UTC Identified - The issue has been identified and a fix is being implemented. Aug 25 , 19:27 UTC Investigating - We're investigating elevated initialization times for some builds. We will provide updates as we learn more.
Cloud Control Panel and API
Aug 25 , 19:04 UTC Resolved - Our Engineering team has confirmed all services remain stable and we will now resolve this incident. Further details on root cause and mitigation will be provided in a postmortem via this status page for users interested in learning more. Thank you for your patience throughout this incident. If you continue to experience any issues, please reach out to Support from within your account Aug 25 , 16:30 UTC Update - Our Engineering team has continued to monitor the health of all services and has observed no recurrence of impact over the past 12+ hours. We will contin…
Resolved: Heroku Service Degradation
Engineers have remediated the issue.
8月25日(火)
Issues logging into Claude.ai
Aug 24 , 20:26 UTC Resolved - This issue has been resolved. Aug 24 , 20:11 UTC Monitoring - We have identified and resolved an issue which resulted in errors when attempting to access Claude.ai, including logging in via subscriptions for Claude Code. Errors occurred between 1:00pm (20:00 UTC) through 1:08pm PT (20:08 UTC). We are monitoring closely to ensure no further issues.
Errors logging into Claude.ai
Aug 24 , 17:16 UTC Resolved - This issue has been resolved. Aug 24 , 17:12 UTC Investigating - From 9:02–9:08am PT / 16:02–16:08 UTC) users experienced issues when logging into Claude.ai, including for connecting Claude Code with subscription. At this time, this issue has been resolved, but we are continuing to investigate a potential issue impacting users of the Claude.ai desktop application.
Increased rates of Pooler connection timeouts in us-east-1
This incident has been resolved.
Issues affecting automatic disk resizing
The issue affecting automatic disk resizing has been resolved. We will continue to follow up directly with affected users who opened a support ticket.
8月24日(月)
Metrics in some regions are lagging behind
This is now resolved Affected components Metrics (Operational)
Error spikes in one of the ap-northeast-2 Supavisor clusters
The issue has been resolved.
Elevated errors for multiple models
Aug 24 , 08:30 UTC Resolved - This issue has been resolved. From 9:50pm PT / 04:50 UTC through 00:36am PT / 07:36 UTC, users saw elevated errors on requests to Claude models, including Claude Opus 5 and Fable 5. Aug 24 , 07:47 UTC Update - At this time, we have seen errors stabilize on Opus 5 and Fable 5, and are working to fully resolve success rates on all affected models. We will provide an update as soon as possible. Aug 24 , 06:42 UTC Update - We are continuing to work to resolve issues causing elevated requests on multiple models. We will provide an update as soon as possible. Aug 24 ,…
Error spikes in one of the eu-east-1 Supavisor clusters
Between 04:54 and 04:58 UTC we observed error spikes in one of the eu-east-1 Supavisor clusters. Users would have experienced errors in connecting to postgres via Supavisor. The issue has since recovered. Errors reported: ClientHandler: (ECHECKOUTTIMEOUT) unable to check out connection from the pool after 15000ms in Transaction mode.
8月23日(日)
Managed Databases Creation
Aug 23 , 14:33 UTC Resolved - Our Engineering team has resolved the issue preventing cluster creation on Managed Databases in the NYC3 and NYC1 regions. Customers can now create new Managed Databases Clusters normally. Our Engineering team has monitored the environment to ensure stability. We sincerely apologize for any inconvenience this disruption may have caused to your operations. If you continue to experience issues, please open a ticket with our Support team: https://cloudsupport.digitalocean.com/s/ Aug 23 , 11:30 UTC Monitoring - Our Engineering team has implemented the necessary fixes…
Network Issues in LAX Region
This incident has been resolved. Affected components Customer Applications (Operational)
8月22日(土)
Unexpected logouts for some ChatGPT web users
The issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page has been resolved. Affected components Login (Operational)
8月21日(金)
Container Registry and Spaces Accessibility
Aug 21 , 14:52 UTC Resolved - Our Engineering team has confirmed that the issue impacting Container Registry and Spaces accessibility has been resolved. Spaces accessibility via the Cloud Control Panel is now restored, and pushing and pulling container images is succeeding as expected. Customers who previously encountered these issues should now be able to access Spaces and deploy their container images without further issues. If you continue to experience any problems, please open a ticket with our support team. Thank you for your patience, and we apologize for any inconvenience. Aug 21 , 13…
Delays in project provisioning
This incident has been resolved.
Temporary DNS resolution failure
A BGP configuration error caused our Anycast DNS to route to some nodes without the proper DNS infrastructure. The issue was temporary and was resolved as soon as we removed that node from BGP.
New container functions are failing
Aug 20 , 18:34 UTC Resolved - This incident has been resolved. Aug 20 , 18:23 UTC Monitoring - We have deployed a fix. Newly deployed container functions are working as expected. Aug 20 , 17:46 UTC Identified - We've identified an issue where newly deployed container functions may return 5XX errors. Customers can use a previously working container function deployment as a temporary mitigation. We are working on a fix and will provide additional updates as they become available.
Elevated Codex API authentication errors
All impacted services have now fully recovered. Affected components Codex API (Operational)
Elevated Errors for Thinking mode in ChatGPT
All impacted services have now fully recovered. Affected components Conversations (Operational) Image Generation (Operational) ChatGPT Work (Operational)
8月20日(木)
Oauth/Macaroon Errors from flyctl
This incident has been resolved.
Logs unavailable to query in Dashboard
Aug 20 , 11:25 UTC Resolved - The system is operating normally and fully recovered. Aug 20 , 11:21 UTC Monitoring - We identified the source of the failure and implemented a fix. Runtime logs can be queried from Dashboard again. We are continuing to monitor. Aug 20 , 11:14 UTC Investigating - We are investigating a failure to query runtime logs in the Dashboard. Log ingestion and querying build logs are unaffected.
MPG (v1) partially down in ORD
This incident has been resolved. Affected components Management Plane - ORD (Operational)