Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items

Sep 1 , 05:18 UTC Resolved - We're now seeing full recovery across Atlassian services that have been impacted, and this incident is now resolved. For those continuing to experience issues relating to this incident we encourage you to please check https://status.cloud.microsoft/ as they continue to provide further updates about additional services. Sep 1 , 00:47 UTC Monitoring - Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email…

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On 09/01/2026, 02:18 PM, Jira Status published "Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items" (type: Outage / maintenance). Status is "Resolved". Related technologies: Atlassian (Jira / Confluence / Bitbucket).